Your Privacy is Our Priority

This Privacy Policy explains how information is collected, used, and protected when you use the WhatsApp-based ordering service powered by Zekvian Technologies. The merchant operating the service is the data controller for your order-related personal information.

• Personal identifiers: your name and phone number provided when you initiate a WhatsApp chat.
• Delivery details: your delivery address and contact number for order fulfilment.
• Order information: products ordered, quantities, preferences, substitutions, and order history.
• Communication data: messages exchanged with the WhatsApp bot for order placement and support.
• Preference data: delivery or pickup preferences, promotional opt-in/opt-out status.

• Process, confirm, and fulfil your grocery orders.
• Communicate order status, delivery updates, and transactional notifications via WhatsApp.
• Send promotional messages where you have opted in; honour opt-out requests promptly.
• Handle returns, refunds, substitutions, and customer support inquiries.
• Prevent fraud, abuse, and misuse of the ordering service.
• Improve service quality and ordering experience.

• Contractual necessity: to process and deliver your orders.
• Consent: for promotional WhatsApp messages and optional communications.
• Legitimate interests: fraud prevention, service improvement, and operational analytics.
• Legal obligation: compliance with applicable Indian laws and regulations.

• With the merchant fulfilling your order (store staff, delivery partners).
• With Zekvian Technologies as the platform provider for order management and messaging infrastructure.
• With Meta Platforms, Inc. via the WhatsApp Business API for message delivery.
• With delivery partners assigned to fulfil your order.
• When required by law, court order, or government authority.

We retain your personal information for as long as necessary to fulfil orders, resolve disputes, comply with legal obligations, and maintain order records. Order history may be retained for accounting and customer service purposes in accordance with applicable law.

We implement appropriate technical and organisational measures to protect your personal information, including secure transmission through the WhatsApp Business API and access controls on order management systems. No method of transmission over the internet is 100% secure.

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of your personal data, subject to legal retention requirements.
• Opt-out: unsubscribe from promotional messages by replying "STOP" in WhatsApp.
• Grievance: lodge a complaint with the merchant or Zekvian support team.

Your use of WhatsApp is subject to Meta Platforms' own terms of service and privacy policy. We encourage you to review WhatsApp's privacy practices. Zekvian acts as a technology processor; the merchant remains responsible for product sales and customer-facing fulfilment.

For privacy-related questions or to exercise your rights, contact the merchant support team or email official.zekvian@gmail.com.